The Playbook

What do you want to do?

Pick a task. We'll show you exactly how. One conversation is all it takes to see this works.

💡
Re-enable Feature Tips
See helpful tips again as you explore

As you click around the portal, helpful tips appear explaining each feature. Reset them to see them again:

  • Training new assistants — they'll see tips as they explore
  • Forgotten features — rediscover what each button does
  • Quick refresher — tips appear in context when you need them

Tips will appear as you interact with features.

🎯
Find my best opportunities today
HOT / WARM / WATCH explained in 30 seconds
🔥 HOT
Reach out this week
Renewing ≤8mo, saving $300+/mo, or breaks even in <6mo
📈 WARM
Worth a call
Solid savings ($150+/mo) or renewing within a year.
👀 WATCH
Monitor
Math works but isn't urgent. Rate shifts could bump them up.
The Score (0-100): Within each tier, we rank by urgency + savings potential. Your best opportunities are always at the top. Just work down the list.
📧
Reach out to a client
Copy-paste scripts for every situation
Hey [Name], I ran your mortgage through my rate monitoring system and found something worth sharing. The numbers: • Potential savings: $[X]/month • Net benefit over term: $[Y] (after penalty) • Break-even: [Z] months I've got a one-page breakdown ready that shows exactly how this works. Reply "send it" and I'll forward it over. [Your Name]
Hey [Name], Your [Lender] renewal is coming up in about 6 months. Here's what you should know: • We can lock rates up to 120 days early (protects you if they rise) • [Lender] will send you an offer, but it's rarely their best rate • A 10-minute comparison could save you thousands I've already pulled the current rates. Reply "send it" and I'll show you exactly what's available vs what [Lender] will likely offer. [Your Name]
Hey [Name], Quick update: your mortgage is in my rate monitoring system. I ran the numbers this week and the math doesn't favour a move right now, which is good - you're in a solid spot. I'll keep watching and reach out the moment that changes. If anything shifts on your end (refinancing, new property, etc.), let me know. [Your Name]
Hey [Name], Following up on the mortgage opportunity I sent over. Quick recap: • $[X]/month in savings • Math works even after the penalty I can jump on a quick call or message this week to walk through it. Let me know what works. [Your Name]
💡 Lead with monthly savings. "$247/month" hits harder than "$18K over 5 years."
💳
Understand an opportunity card
What every number means
👁️ Show example card
Marcus & Jennifer Thompson
TD Canada Trust 5.89% 4.29%
🔥 HOT Insurable 38mo left
Penalty
$12,847
Commission
$3,750
Monthly Savings
$412
$18,393 over term
1
Priority badge — HOT/WARM/WATCH tells you when to act
2
Rate comparison — Their current rate → your best available rate
3
Penalty — What they'd pay to break (we calculate using lender-specific methods)
4
Monthly savings — Lead with this number. It's concrete.
5
Commission — What you earn if this closes
🎚️
Calculate a penalty / test a rate
See if a deal makes sense before you pitch it
Test rate:
%
🟢 GO — Clear win. Send the message.
How to use: Open a client's card → enter the rate you think you can get → see instantly if it works. On conversations, keep this open and answer "what if I got 4.5%?" in real-time.
💡 Break-even rate is shown on each card. Any rate below that = the deal makes sense. For detailed penalty calculations, use the Penalty Command Centre tab.
📄
Generate a PDF for a client
One-click client-ready materials
1
Open any card
2
Click "Generate PDF"
3
Check your email
The PDF includes their numbers, the savings breakdown, and your branding. It's sent to you first so you can review before forwarding to the client.
🔄
Track my pipeline
NEW → WORKING → FUNDED
🆕
NEW
🔥
WORKING
FUNDED
NEW = haven't reached out yet
WORKING = conversation started
FUNDED = deal closed, commission earned

Move cards when you take action. This keeps your Morning Brew clean and prevents re-surfacing clients you've already handled.
Features you might not know about
Morning Brew, Client Check-Ins, Penalty Command Centre
Morning Brew
Sent every weekday morning — a prioritized list of up to 5 actions: new opportunities, penalty drops, urgent renewals, and smart follow-up prompts. Read it with your coffee, know your day. Customize in Settings.
📋
Client Check-Ins
Send clients a short link to verify/update their mortgage info. They confirm what changed, you get accurate data without awkward phone conversations. Find it in Settings → Client Check-Ins.
Penalty Command Centre
Standalone calculator for any mortgage — not just your book. Great for new leads or quick quotes. Uses lender-specific penalty methods (Discounted IRD for Big 6, Bond Yield for Equitable, etc.).
Your move
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